FAQs

How long is the product guarantee?

In the unopened original container, most products have a shelf life of one year in a dry and cool place.
What's the packing of the sample?

The sample can be supplied in 100ml, 200ml, 500ml and 1000ml bottle.
What's the packing of the product?

Liquid products like organo silanes and silicone fluids are supplied in 25L plastic pail, 210L steel drum or 1000L IBC tote. 20'ft container can load 80 x 210L steel drums with pallets, or 18 x 1000L IBC totes. Solid Silicone Rubbers are supplied in 20Kg or 500Kg carton box. 20'ft container can load 800 x 20Kg carton box with pallets, or 34 x 500Kg carton box with pallets. Fumed silica is supplied in a 10Kg bag, 40'ft HQ can load 4000Kgs with pallets. For more information, please check with our expert.
How can I get a free sample for test?

If it is not dangerous cargo, we can support a small amount of free samples by TNT or FedEx, freight collect. If it is classified as dangerous cargo, we will label according to DG regulation and arrange the transportation by air cargo. Please understand that FedEx / TNT don't accept dangerous cargo in China.
How long is the delivery time?

Generally two weeks for conventional products like fumed silicas after receiving PO. Dangerous goods need 2 more weeks for CIQ inspection.
Where do I find the current TDS?

Current TDS documents are available on the product pages. If a TDS is not listed, additional product information is available online in the brochures which are available for download.
I can't find the SDS I need in a different language or version. How do I get it?

SDS can be updated according to specific product needs. Please contact [email protected].
How do I get a Certificate of Analysis (COA)?

A Certificate of Analysis will accompany your order. It can also be obtained by telling the batch number on the label.
Do you have distribution partners in other countries?

Yes, we have different distributors in more than 20 countries for different products.
Is my product REACH registered?

vanabio always observe the prescriptions of REACH (1907/2006/EC) regulation and all of our product(s) are fully compliant with the relevant regulation. REACH compliance means that all substances contained in this product:
has/have been registered by our company and/or our suppliers, and/or
is/are excluded from the Regulation, and/or
exempted from registration
Observance of the prescriptions are also demanded by us from our suppliers, and it is continuously checked.
The pertinence of the above-mentioned information is continuously checked by us if any change happens or new information comes up, our customers will be informed immediately.
How do I obtain information on my product shipment?

Our business coordinator will keep you informed consistently by email.